Troubleshooting tips for iOS users trying to update their XY4+ firmware via the XYO Network

Hi All,

I am Gabby from XYO! We are aware of the issues that are going on that occurred after the update from yesterday. We are currently working on a fix, in the meantime, here are a few troubleshooting steps that may resolve the issue.

Please note that we have detected multiple issues and the troubleshooting steps below will fix some of them. The remainder will be fixed in an upcoming app and firmware update.

If you find that the steps below do not resolve your issue, please reach out to our Customer Obsession Team. You can submit a ticket here:
https://support.xy.company/hc/en-us/requests/new

Troubleshooting tips for iOS users trying to update their XY4+ firmware via the XYO Network App:

  1. Try it again (they’ll receive two error messages. The first error message says try again, make sure they have done that. The second simply says it has failed. After they received the second error message, proceed to the next step).
  2. Make sure COIN is turned off and closed out -> try again
  3. Open and close the sentinel -> try again
  4. Change the battery -> try again
  5. If changing the batter still does not work, we may need to send them a new sentinel.
3 Likes

Didn’t work for my 1 sentinel that is not playing nice. I’m not complaining though. The other 7 played well with the app

I am glad the other 7 are working! If you are still having issues with the one, please reach out to our Customer Obsession Team.

https://support.xy.company/hc/en-us/requests/new

Thank you!

1 Like

Are we able to update sentinel firmware to Sentinel X with the Android app?

It doesn’t look like it. My brothers app says “Firmware coming soon”